Do you need some extra time for dedicated professional support assistance? Our agents will be happy to help you via Skype or Zoom call. This service will be charged per hour, and you can have as many hours as needed. This support includes what the essential support includes in Ticksy, with the difference that you can get immediate help and more detailed answers. Direct contact is always one step forward. πŸ™‚ 

What’s included

One hour of online assistance following the Envato Support Policy via an application like Zoom or Skype.


  • Small description of the topics
  • WordPress dashboard admin credentials and URL
  • Your available hours

Other info

Online support assistance can be scheduled between 09:00 – 19:00 UTC +2, Monday to Friday.

Questions can concern theme-related issues such as theme installation or updates, theme and bundled plugin installation or updates, demo import, content editing, and header and footer editing.

You may also need…

Online Assistance Payment
Price: 50.00€
  • Via Skype or Zoom
  • 1 hour for basic support questions

The project is managed by a dedicated Support Agent, who coordinates the work.